Case Study

How eSignRight Used an AI Recruiting Agent to Improve Candidate Experience

eSignRight, a US-based digital signature and workflow automation platform, manages a lean but ambitious team. As the company grew, so did its hiring needs but the talent team struggled with candidate drop-offs, low response rates, and too many manual follow-ups.

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The Challenge: Manual Processes Slowing Down Hiring Outcomes

Low candidate response rates

Recruiters were losing hours chasing applicants who had already dropped off. Response rates were inconsistent and often delayed.

Manual outreach and follow-ups

Emails, reminders, and scheduling messages were handled manually, leading to inefficiencies and missed follow-ups.

Delays in collecting hiring documents

After offer acceptance, back and forth emails for document collection slowed down onboarding and compliance tracking.

The Solution: Recruitment Automation to Speed Up Hiring

eSignRight implemented Tonlyis to automate outreach and candidate communication. As an AI recruiting agent, Tonlyis took over the repetitive tasks that previously slowed the team down. With built-in support for email, WhatsApp, and SMS, it elevated candidate communication practices while keeping recruiters in control.

Here’s what Tonlyis handled:

Sent automated outreach and follow-up messages across multiple channels
Triggered interview reminders and nudges based on candidate activity
Flagged high-intent candidates for quick recruiter action
Collected offer stage documents through automated prompts
Tracked engagement in real time to reduce drop-offs and improve candidate experience

Candidates received timely updates, recruiters stayed focused on decision-making, and the overall hiring process became smoother and more structured.

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Results & Impact: How AI Helps in Recruitment Across Metrics

Tonlyis helped eSignRight close the gap between candidate outreach and response, resulting in faster, more efficient hiring cycles and a strong push to improve candidate experience.

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Conclusion: Smarter, Faster Hiring with Recruitment Automation

By automating communication and improving visibility into engagement, Tonlyis helped eSignRight improve candidate experience and streamline internal workflows. The AI recruiting agent allowed the team to adopt smarter candidate communication practices without adding tools or complexity. It gave them time back to focus on people, not processes.

Testimonial: Client’s Perspective on Tonlyis’s Impact

“Tonlyis gave us exactly what we needed. It simplified how we communicate with candidates, saved hours every week, and brought clarity to our entire process. The engagement numbers speak for themselves.”

Jason Burke

COO, eSignRight